How do I report potentially fraudulent charges to my accounts, debit, or credit cards?
A fraudulent charge is a transaction you did not initiate. If you suspect fraudulent activity on your debit or credit card, you should take the following actions:
- Deactivate your card by signing in to online banking or the Wellby Mobile App. Go to Accounts > [Account Name] > Manage Cards. Or, select the account tile on the dashboard, and select Manage Cards.
- Contact us immediately at (281) 488-7070 or (800) 940-0780, or via a secure message in the online banking portal or mobile app to cancel your card. You can also visit one of our branches.
If it's after hours and you are not able to deactivate your card using online banking or our mobile app, please call (866) 692-9364 to place an immediate freeze on your card. Contact us the following business day to cancel your card.