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Ask Us

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Account Maintenance

Does the digital banking system require that I make updates in my Quicken, Quickbooks, or Mint software?
What is Wellby’s routing number?
How do I set up direct deposit?
How do I send a wire transfer?
What are the incoming wire instructions for Wellby?

Certificates

What certificate term lengths are currently available?
When are certificate dividends paid to members?
When are certificate dividend checks mailed to members?

Checking Accounts

How do I apply for a Wellby Secure Spending account?
Does the Wellby Secure Spending account have any fees?
Can I manage my Wellby Secure Spending account online?
Do I need to enroll to take advantage of the identity theft recovery services?
How do I activate the enhanced identity theft monitoring services that are included with my Wellby Secure Spending account?
Do Wellby youth checking accounts include account monitoring?
Can I manage my Wellby youth checking account online?

Debit Cards

What is a Wellby Debit Card?
How do I order a Wellby Debit Card?
I have a JSC FCU Debit Card. When will I receive a Wellby Debit Card?
My debit card is about to expire. Will my new card have the same card numbers?
Can I use my debit card to access ATMs?
Is there a fee to withdraw cash at non-Wellby ATMs?
Are there any fees for replacing my Wellby Debit Card?
How long will it take to receive my debit card?
What is the fastest way to get my debit card?
How do I replace my card if it is worn or not working properly?
How do I activate my debit card?
How do I report potentially fraudulent charges to my accounts, debit, or credit cards?
How do I change my debit card PIN or request a new PIN?

Direct Deposit Connection and Customization

What is Direct Deposit Connection and Customization?
How long will it take to switch my direct deposit to Wellby?
How do I set up my Direct Deposit Connection?
Can I deposit a percentage of my paycheck?
Is Direct Deposit Connection and Customization safe to use?

Early Payday

How does Early Payday work?
What time is my direct deposit posted?
Will my direct deposits always arrive two days early?
Do I need to sign-up for Early Payday?
Will I see any other types of deposits early too (other than my paycheck)?
Can I choose to stop receiving my direct deposits early?
Are loan payments eligible for Early Payday?
What if I only have a part of my paycheck coming to Wellby, can I still get my deposit early?
If my paycheck doesn’t arrive early, will I be reimbursed for NSF fees?

Loans and Mortgages

How do I apply for a vehicle loan?
How many months can I finance a vehicle loan?
How do I know if my vehicle loan is approved?
Can I apply for a vehicle loan if I haven’t found the vehicle I want to purchase yet?
How many months can I finance a car loan?
How many months can I finance a motorcycle loan?
How many months can I finance an RV loan?
How many months can I finance a boat loan?
How many months can I finance an ATV loan?
How do I apply for a personal loan?
Do I need to complete more than one application to apply for multiple personal loans?
Can I consolidate debt from multiple credit cards or loans?
Will consolidating my debt lower my monthly payments?
Is there a prepayment penalty on a Wellby personal loan?
What is the difference between a secured and unsecured loan?
How much can I borrow with a secured loan from Wellby?
How do I apply for a mortgage?
What is private mortgage insurance (PMI)?
Am I able to lower my mortgage interest rate?
Will my interest rate ever change with a fixed-rate mortgage?
What is an adjustable-rate mortgage (ARM)?
Will my interest rate ever change with an adjustable-rate mortgage?
How do I know if my mortgage is approved?
Will refinancing my mortgage lower my monthly payments?
Can I get a fixed rate or adjustable-rate loan for my investment property?
How do I apply for a home equity loan?
How much can I borrow for a Wellby home equity loan?
Does a Wellby home equity loan come with a fixed or adjustable rate?
What is the difference between a Personal Loan and Personal Line of Credit?
Is the rate for a Personal Line of Credit fixed or variable?

Member Service

Did my member number change? 
What is Wellby's routing number?
Did my savings and/or checking account number change?
Did my debit or credit card number change?
I still have old JSC FCU checks, can these still be used?
Do I have to update my direct deposit?
Will Wellby be expanding to new areas/locations?
Will existing branches be updated or remodeled?

Online and Mobile Banking

Is the Wellby Mobile App free?
What services are available while banking online?
Can I log into my online banking from any device?
Is the Wellby Mobile App available on Android and Apple devices?
Can I receive alerts on my accounts and loans with the Wellby Mobile App?
Do I need to update my username or password for Wellby's online and mobile banking services?
Can I customize the accounts I see on my main dashboard in online and mobile banking?
Did my notifications and eBills (electronic billing statements for an eBill capable payee, such as a credit card company) carry over to the new bill pay service?
Can I make payments to my loans via online and mobile banking?
Can I schedule single and recurring transfers between my accounts?
Can I make mobile check deposits in online and mobile banking?
Can I order checks via online and mobile banking?
Can I send secure messages to Wellby via online and mobile banking?

Overdraft Services

What is an Overdraft?
What Overdraft Services are offered by Wellby?
What transactions are covered by Wellby’s overdraft services?
How much time do I have to pay an overdraft?
How do I add, change, or remove overdraft services?
Can I withdraw cash at an ATM if I don’t have enough money in my account?
Can I get an alert when my balance is low or overdrawn?

Savings Accounts

How do I apply for a new savings account?
Are there any monthly service fees for a savings account?
Is there an initial deposit requirement to open a Wellby Savings account?
Are there any monthly service fees for a Wellby Savings Plus account?
Is there an initial deposit requirement to open a Wellby Savings Plus account?
Are there any monthly service fees for a Wellby youth savings accounts?
Is there an initial deposit requirement to open a Wellby youth savings accounts?
How do I apply for a Wellby IRA savings account?
Does Wellby offer Traditional, Roth, and Coverdell IRA account options?
How can I contribute to my Wellby IRA account?
Where can I find more information about IRAs?

Telebanking

Does Wellby offer telebanking or voice banking?
What information and services are available using the telebanking service?
Are there any fees to use the Wellby telebanking service?
Can I make a loan payment using the telebanking service?
Can I request a stop payment using the telebanking service?