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Account Maintenance
We upgraded our online and mobile banking system on October 11, 2021. If you are a Quicken or QuickBooks user, the online and mobile banking upgrade requires that you make changes to your Quicken or QuickBooks software. Instructions are available below.
Financial Institution Name: Wellby
Financial Institution Address: 1330 Gemini Houston, TX 77058
Routing/ABA Number: 313083992
Member Account Number: Member Number + Share ID
Example: 12345678-1000; 12345678-1100; 12345678-1001
Note: Incoming wires are processed Monday - Friday from 9:00am - 5:00pm CT. To check the status of an incoming wire, please contact the sender.
Certificates
Checking Accounts
After you open your Wellby Secure Spending account, we will send you information, including the steps to activate your IDProtect for enhanced identity theft monitoring services. It is a simple, one-time registration process to start utilizing your benefits.
Co-browsing
Co-browsing is a feature that enables a Wellby member service representative to view your screen in real time, allowing them to provide direct assistance as you navigate our website. With your permission, this hands-on support helps agents quickly identify any issues you may have and guide you efficiently.
Co-browsing elevates your experience by offering real-time, personalized support. This feature allows you and a Wellby member service representative to navigate our website together, reducing miscommunication and enabling faster solutions.
When you enable the Co-browsing feature, a Wellby member service representative can only see what you are viewing on our website. Any other screens or applications you have open remain private and will not be visible to our team. If you need to share information from outside our website, please refer to our Screensharing FAQs below.
Yes, Co-browsing is more restricted than screensharing. It limits a Wellby member service representative's view to the specific page on our website that you’re currently visiting. It provides a more secure and focused way for our team to support you while maintaining your privacy.
Most desktop, laptop, and mobile devices are compatible with Co-browsing. For optimal performance, we recommend using an up-to-date browser. If you're unsure about your device compatibility, just ask!
Debit Cards
A Wellby Debit Card is a Wellby-branded contactless card with a 16-digit account number used to buy goods or services or to get cash from an ATM or merchant.
Please note that only debit cards are eligible for instant issue, and the default Andromeda card design is the only option available for instant issuance at branches.
Credit cards and all other debit card designs will be mailed directly to the address on file for your spending account and may take 7-10 business days to arrive.
A fraudulent charge is a transaction you did not initiate. If you suspect fraudulent activity on your debit or credit card, you should take the following actions:
- Deactivate your card by signing in to online banking or the Wellby Mobile App. Go to Accounts > [Account Name] > Manage Cards. Or, select the account tile on the dashboard, and select Manage Cards.
- Contact us immediately at (281) 488-7070 or (800) 940-0780, or via a secure message in the online banking portal or mobile app to cancel your card. You can also visit one of our branches.
If it's after hours and you are not able to deactivate your card using online banking or our mobile app, please call (866) 692-9364 to place an immediate freeze on your card. Contact us the following business day to cancel your card.
Direct Deposit Connection and Customization
Direct Deposit Connection and Customization allows members to update the destination of their direct deposit to Wellby Financial quickly and securely by logging in to the Wellby Mobile App or online banking.
You can connect your payroll accounts in a couple of minutes anytime, anywhere. Switch your paycheck from the comfort of your home by logging in to the Wellby Mobile App or online banking.
- Log into your online banking account with your username and password.
- From your dashboard, click "Set up direct deposit." which will bring you to the Atomic home page.
- Select "connect an account" and choose which account you would like your paychecks deposited into.
- Find your employer in the existing list or search for their name in the search box.
- Sign in to your employment account with your employee user ID and password.
- Click "Change" to customize the amount of each paycheck you'd like deposited.
- After a few moments, the system will process your request. Then you're all set!
You can also view our direct deposit setup tutorial video to follow along while completing this process.
Yes, you can choose between a fixed amount or a percentage when setting up new paycheck distributions.
At Wellby, protecting your personal information and funds are our top priorities. The process of setting up and switching direct deposit is secure and verified in real-time.
Early Payday
Typically, one to two (1-2) business days before your scheduled payday, your employer or government agency notifies us that your direct deposit is on the way. Once we receive this notification, we'll deposit the funds into your account, up to two (2) business days in advance.
The timing of your deposit depends on your employer or government agency. We’ll post your deposit as we receive the notifications throughout the day. The timing is not guaranteed and may vary from one deposit to the next.
Not necessarily. Your direct deposit could arrive up to two (2) business days earlier, one (1) business day earlier, or on your scheduled payday. Here are some reasons why you might not receive your direct deposit early:
- You recently set up direct deposit for the first time.
- Your deposit type is ineligible, such as deposits of funds from person-to-person payment services (i.e., Cash App, Zelle®, Venmo, or PayPal transfers), check or mobile deposits, and other online transfers or electronic credits are not eligible for Early Payday.
- There's a payroll system issue from your payer.
- We didn't receive your deposit notification ahead of your scheduled payday.
No. If you receive your regular paycheck or government benefits through direct deposit, you’ll automatically receive your payments up to two (2) business days early!
Yes. You may also receive your tax refund, Advance Child Tax Credit, Social Security benefits, or unemployment payments up to two (2) business days early if you receive them through direct deposit.
No. Early Payday is an automatic feature of direct deposits to your Wellby checking and savings account.
No. Early Payday is only available for Wellby checking and savings accounts.
Yes. Whether it's your entire paycheck or just a portion, you can still receive early deposit for any amount.
No. We can’t post your direct deposit until we're notified it's on the way. Since the timing of your deposit notification depends on when your employer or government agency submits your payroll file, there is no guarantee of early deposit or coverage of NSF fees resulting from your funds arriving on your scheduled payday.
Financial Counseling
All Wellby Financial members are eligible. Financial counseling is available to every member, regardless of income, credit score, or where you are on your financial journey.
No. Financial counseling is a complimentary member benefit at Wellby.
Your Certified Credit Union Financial Counselor can support you with:
- Creating or improving a budget and spending plan
- Understanding and improving your credit score
- Managing and reducing debt
- Building savings or an emergency fund
- Preparing for major purchases like a car or home
- Navigating life changes such as marriage, divorce, or a growing family
- Planning for retirement and long-term financial wellness
Your Certified Credit Union Financial Counselor can support you with:
- Creating or improving a budget and spending plan
- Understanding and improving your credit score
- Managing and reducing debt
- Building savings or an emergency fund
- Preparing for major purchases like a car or home
- Navigating life changes such as marriage, divorce, or a growing family
- Planning for retirement and long-term financial wellness
Schedule an appointment online, by phone, or in person at your nearest branch. Appointments are available during regular branch hours for convenience.
Most appointments last between 45-60 minutes, depending on your unique goals and financial needs.
There’s no limit. Financial counseling is an ongoing service, and we invite you to schedule an appointment whenever you need support.
If available, bring recent pay stubs, bank statements, loan or credit card statements, and any other relevant financial documents. If you don’t have everything, that’s okay—your counselor will help you get started right where you are.
Yes. All financial counseling appointments are confidential, and your personal information will not be shared without your permission.
No. Participating in financial counseling does not impact your credit score or your ability to apply for loans or accounts.
Everyone’s journey is different, but many members begin to see positive changes, such as better budgeting habits or improved credit awareness, within a few months of consistent follow-through.
Yes. Your Certified Financial Counselor will help you create a custom financial plan aligned with your financial goals and provide continued support to keep you moving forward.
Absolutely. Financial counseling is designed to support you as life changes. Regular check-ins help adjust your plan and keep momentum going!
Yes. Wellby offers financial education workshops on topics like budgeting, credit building, and homebuying. Visit our Events & Workshops page to see what’s coming up.
At Wellby, financial counseling is rooted in our purpose to help people prosper. Life doesn’t always come with a clear financial roadmap, but having the right support can make all the difference. That’s why our Certified Financial Counselors are here to listen, guide, and support—not sell—so you can build a strong foundation, grow toward your goals, and thrive by using your financial success to uplift others.
Live Chat
Live Chat is a feature on our website that lets you connect with a real Wellby member service representative offering the same level of support you would receive over the phone.
No. Live Chat is only available Monday through Friday from 8:00 a.m. to 6:00 p.m. CDT, and Saturdays from 8:30 a.m. to 2:30 p.m. CDT.
Response times may vary based on chat volume, but we strive to provide quick, efficient service to all members.
Loans and Mortgages
You can apply online for a personal loan, or fill out an application at any of our branches.
Personal loan types include debt consolidation, home improvement, medical expenses, relocation assistance, and secured loans.
Member Eligibility
You can qualify for membership at Wellby Financial through one of the following ways:
- Live or work in the City of Houston or any city within Galveston County.
- Be an immediate family member of an existing Wellby Financial member.
- Work for a company or organization that partners with Wellby Financial.
- Join the American Consumer Council (ACC), a non-profit dedicated to consumer education and financial literacy.
If you don't meet other eligibility criteria, you can still join Wellby Financial by becoming a member of the American Consumer Council (ACC). Wellby Financial will enroll you in ACC at no cost to you, qualifying you for credit union membership.
Joining the American Consumer Council (ACC) to establish your membership at Wellby Financial is free and places you under no financial commitments. While you'll receive information about your ACC membership, Wellby Financial covers any costs of joining ACC for you.
You can find out more information about the American Consumer Council (ACC) by visiting their website at americanconsumercouncil.org.
Member Service
Your new account number is available within the Wellby online banking portal and mobile app under Account Details.
While that transition happened automatically, it is important that employers or merchants that are sending or receiving funds from your account have your updated account number to avoid potential issues.
Your Wellby account number is available within the Wellby online banking portal and mobile app under Account Details.
Members who have a split direct deposit set up currently will need to work with their employer's payroll department to arrange the requested split. Alternatively, members can set up a recurring auto-transfer via the Wellby online banking portal and mobile app.
Night Drops
Beginning February 27, night drops at select locations will be sealed as we transition to using ATM deposit functionality.
Deposit-capable ATMs allow you to deposit cash and checks after hours with real-time posting to your account, subject to our funds availability policy. Night drop deposits must be manually retrieved and posted by a team member, which can cause delays.
A debit card is required to make deposits at the ATM. If you do not have a debit card, we can instantly issue one at any branch location.
To find a location near you and view business hours, visit our Locations & Hours page.
Yes. You can deposit cash and checks at the ATM after hours. The ATM provides step-by-step instructions and a receipt confirming your deposit.
Cash and checks that clear through a U.S. bank.
Yes. Night drops will remain available at the Pasadena and Park Place locations, as those locations do not have an ATM.
Our branch teams are happy to walk you through the ATM deposit process during lobby hours.
Online and Mobile Banking
Overdraft Services
An overdraft occurs when your available balance isn’t enough to cover a transaction, but Wellby may choose to pay it anyway. This may result in a fee. Wellby offers three ways to help manage overdrafts: Overdraft Protection, Overdraft Steward, and Overdraft Steward with Debit Card Coverage.
Overdraft Protection links your checking account to another eligible Wellby account, such as a savings account or line of credit, to automatically cover transactions when your balance is low.
Your Primary Share Savings account is linked by default. You may designate a different eligible savings account or a Wellby Line of Credit by contacting us or visiting a branch.
If your checking account doesn’t have enough funds, Wellby transfers the amount needed from your linked account. If there aren’t enough funds in that account, the transaction may be returned unpaid and a $25 NSF fee will apply. However, if you also have Overdraft Steward set up, the item may be paid at Wellby’s discretion, and a $25 overdraft fee will apply.
There’s no fee for overdraft protection transfers. If funds aren’t available and an item is returned unpaid, a $25 NSF fee applies. There are no monthly or setup fees, and line-of-credit transfers may accrue interest per your agreement.
Your account must be in good standing, used for personal purposes, free of legal restrictions, and linked to an eligible savings or line of credit account.
• Chat with us online using the “Ask Us a Question” button
• Call 281-488-7070
• Visit a Wellby branch
Your Primary Share Savings account is linked by default, but you can change it anytime.
Overdraft Steward is a discretionary service that may pay checks and ACH payments when your balance is insufficient. If approved, a $25 overdraft fee applies; if declined, the item may be returned with a $25 NSF fee.
It may cover checks, ACH payments like mortgage or utilities, and recurring debit transactions using your account and routing number.
It does not cover ATM or in-person withdrawals, internal transfers, or one-time debit card purchases unless you’ve opted in to Debit Card Coverage.
The fee is $25 per paid or returned item. For additional information, refer to the Overdraft Services Disclosure.
Your account must be open at least 30 days, you must be 18 or older, in good standing, and not subject to any legal or administrative restrictions.
• Call 281-488-7070
• Visit a Wellby branch
• Chat with us online using the “Ask Us a Question” button
This optional service may pay for one-time debit card purchases when your balance is low. If approved, a $25 fee applies per covered transaction; declined transactions are not charged a fee.
It covers one-time debit card purchases.
It does not cover ATM withdrawals, over-the-counter withdrawals, or internal transfers.
To be eligible for this service, your account must be open for at least 30 days, the primary account holder must be 18 years or older, and the account must be in good standing. You must also be opted in to Overdraft Steward for ACH and Checks and not subject to any legal or administrative restrictions.
To be eligible for this service, your account must be open for at least 30 days, the primary account holder must be 18 years or older, and the account must be in good standing. You must also be opted in to Overdraft Steward for ACH and Checks and not subject to any legal or administrative restrictions.
• Log in to Online Banking or the Mobile App and select Overdraft Services from the main menu or your account dashboard
• Chat with us online using the “Ask Us a Question” button
• Call 281-488-7070
• Visit a Wellby branch
Save the Change
Save the Change is an easy way to grow your savings or give back to our community with qualifying debit card purchases. Each eligible transaction is rounded up to the nearest whole U.S. dollar, and the rounded-up amount is automatically transferred to your designated savings account or donated to Bay Area Habitat for Humanity. Learn more about Bay Area Habitat for Humanity here.
Online Banking
To enroll using a desktop, log in to the Online Banking portal. On your dashboard, navigate to and select your checking account with an active debit card, then click the "Save the Change" tile near the top right to get started.
Wellby Mobile App
To enroll on your mobile device, log in to the Wellby Mobile App. On your dashboard, navigate to and select your checking account with an active debit card, then click "Save the Change" to get started.
Not registered for Wellby Digital Banking? Enroll now.
Yes. You can enroll in person at your local Wellby branch or over the phone by calling us at (281) 488-7070.
You may only select your Wellby Primary Savings account to deposit the rounded-up amount.
No. At this time, you may only select either your Wellby Primary Savings account or Bay Area Habitat for Humanity for your round-up contributions.
Yes, you can enroll all active debit cards linked to any active Wellby checking accounts in Save the Change. However, all round-up contributions will be directed to the same designated account.
No. Save the Change will only round up your transactions if there are sufficient funds in your account. Round-ups will not occur if they would cause an overdraft.
Yes! Donations to Bay Area Habitat for Humanity are tax-deductible. At the end of the year, you can request a statement reflecting your contributions for tax purposes from Bay Area Habitat for Humanity. You can contact them via email at info@bahfh.org or by calling (281) 337-3590.
You can unenroll at any time through online or mobile banking by navigating to "Account Services" and selecting "Save the Change." Alternatively, you can unenroll in person at your local Wellby branch or over the phone by calling us at (281) 488-7070.
Savings Accounts
Yes, Wellby offers Traditional, Roth, and Coverdell IRA accounts, as certificate or variable share account types.
Once your IRA account is opened, you can make regular contributions to your account, move assets through a direct transfer, or roll over assets from an existing IRA or an employer-sponsored retirement plan.
Screensharing
Screensharing allows you to share your computer screen with a Wellby member service representative. This feature offers several advantages, including the ability to easily share important documents without the need for email or file uploads, and it helps us verify any messages you believe you've received from us.
Screensharing enhances your experience by providing secure access to relevant content on your screen, even if it’s outside of our website. This feature allows a Wellby member service representative to assist you more effectively, facilitating personalized support tailored to your needs. By seeing exactly what you see, our team can better address your questions and concerns.
Screensharing is currently only supported on PC desktops.
Telebanking
If you prefer voice recognition, enter 8* at any time on your call.
Virtual Assistant
The Wellby Virtual Assistant offers quick answers both online and over the phone. Simply click the “Ask us a question!” button on our website or call us at (281) 488-7070. Available 24/7, our Wellby Virtual Assistant provides support through chat and voice, answering frequently asked questions, helping you navigate the website, and connecting you to a Wellby member service representative for more personalized support.
The Wellby Virtual Assistant helps with a wide range of questions, from payments and online banking to loan products and branch locations. It provides quick answers, guides you to online resources, and can connect you to a Wellby member service representative during business hours for more complex questions.
The Wellby Virtual Assistant is integrated with our website and phone system, which both comply with industry-leading security standards. You can trust that your interactions with the Wellby Virtual Assistant are secure and fully aligned with our commitment to safeguarding your information.
If the Wellby Virtual Assistant can’t fully answer your question, no problem—you can easily connect with a Wellby member service representative during business hours. If you reach out after hours, the virtual assistant will direct you to helpful resources and provide our business hours for follow-up assistance.
When you call us at (281) 488-7070, the Wellby Virtual Assistant will greet you. Simply ask your question or explain what you need help with, and the Wellby Virtual Assistant will either provide an answer, ask for more details, or connect you with a Wellby member service representative. To avoid longer wait times, be sure to provide specific information so the assistant can direct you to the right team member.
Currently, the Wellby Virtual Assistant only supports English. However, we are working on adding support for additional languages in the future.
Zelle®
Yes. Zelle® is available for all eligible Wellby checking accounts. Learn more about Zelle® here.
You can send, request, or receive money with Zelle®. To get started, log into the Wellby Mobile App or online banking. In the main menu, select "Transfer and Pay", then choose "Send Money with Zelle®".
To send money using Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send." The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.
To request money using Zelle®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like, include an optional note, review and hit "Request". If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.
To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Wellby account, typically within minutes.
If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:
1. Click on the link provided in the payment notification you received via email or text message.
2. Select Wellby Financial.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.
Keeping your money and information safe is our top priority. When you use Zelle® within the Wellby Mobile App or online banking, your information is protected with the same technology we use to keep your accounts secure.
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.*
Since money is sent directly from your Wellby Financial account to another person's bank account within minutes*, Zelle® should only be used to send money to friends, family and others you trust.
If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).
Neither Wellby Financial nor Zelle® offers purchase protection for payments made with Zelle® - for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.
Please contact our customer support team at (281) 488-7070. Qualifying imposter scams may be eligible for reimbursement.
In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.
No, Zelle® payments cannot be reversed.
You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment". If you do not see this option available, please contact our customer support team at (281) 488-7070 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle® through their bank or credit union's mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you know and trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our customer support team at (281) 488-7070 to determine what options are available.
No, Wellby Financial does not charge any fees to use Zelle® in the Wellby Mobile App.
Your mobile carrier's messaging and data rates may apply.
As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money. The list of participating financial institutions is always growing. You can find the updated list of participating banks and credit unions live with Zelle® at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.
The Zelle® QR code feature is currently not available at Wellby Financial. The ability to use Zelle® QR code will be available soon.