Social Media Guidelines
We love interacting and sharing with you on our social media channels. However, because banking is a highly regulated industry, we have to follow certain rules and guidelines for our online communities.
Facebook:
Our Facebook page is public, which means that anyone can see your posts on Facebook, and your posts may even show up in search engine results. While we want to foster healthy discussion, we may occasionally remove posts that don't fit our community guidelines.
Because our Facebook page is a public page and anyone can participate, we cannot be responsible for views expressed other than our own.
Please note that Wellby team members moderate this page. We'll make every effort to respond in a timely manner; however, we can't guarantee that we'll reply to every comment.
Twitter:
Our Twitter page is public, which means that anyone can see our tweets. Unless you protect your tweets (something you can do in your Twitter account settings), anyone can see your tweets, and your tweets may even show up in search engine results.
Because our Twitter handles are public and anyone with a Twitter account can engage with us, we cannot be responsible for views expressed other than our own.
Please note that we may unfollow a user who dramatically changes their mission and objectives or who we feel violates our community policy.
YouTube:
We publish video content to our YouTube channel. We encourage you to subscribe to our channel, share the videos and embed them in your sites. Please note that we often include additional context and information in the descriptions for the videos, which often lead to our Wellby websites that you might find helpful.
All videos hosted by YouTube are governed by YouTube's privacy policy and terms of service. These policies apply to your use of YouTube.
Instagram:
Connect with us on Instagram to see beautiful photos and videos about people making their financial lives better—view and engage with Wellby images and videos.
LinkedIn:
You can learn about our organization and career opportunities on our LinkedIn Company Page.
We encourage you to visit our company page today to see how we’re connected and follow us for career news and official information about Wellby.
Our company LinkedIn pages are public, which means that anyone can see your comments, and they may even show up in search engine results. While we want to foster healthy discussion, we may occasionally remove comments that don't fit our company’s community guidelines.
Because our company’s LinkedIn pages are public pages and anyone can participate, we cannot be responsible for views expressed other than our own.
We encourage everyone to:
- Stay on topic, use common courtesy and be respectful of others
- Submit or Tweet your own original content, and avoid content that you know to be fraudulent
- Do not post or tweet someone else's copyrighted work unless you have permission
- Never post or tweet personal, identifying, or confidential information
Customer Service Inquiries
Facebook Messenger enables you to communicate privately with Wellby. These communications are not visible to anyone else on Facebook. Please be aware that Wellby will never ask you for confidential or private information on Facebook. If we require additional information, you will be contacted offline, and it will only be in response to a question you have submitted to us.
You may also receive assistance with banking and personal accounts through our other channels:
- Contact us online
- Logging in to our online banking or mobile app
- Calling us at (281) 488-7070 or (800) 940-0708
- Visiting one of our solution center locations to speak with a specialist in person
Wellby has a presence in various social media channels and may occasionally identify and respond to members seeking assistance with banking-related issues. In the event a member receives such a communication from the credit union regarding a service request or other need, the member may be offered other Wellby channels to help address those concerns as smoothly and effectively as possible.
Those are the basics. Our full policies are listed below.
Moderation Policies
Wellby team members moderate our social media channels. All comments and posts will be reviewed to ensure that they comply with our policies. We reserve the right to delete comments or posts that we deem are abusive, inflammatory or otherwise inappropriate. Please note:
- Our social media channels is a place for conversations between and among individuals and Wellby, and is not a substitute channel for services or general questions. Please visit wellbyfinancial.com for more information about specific products and services.
- Do not post or transmit material you do not have the right to post or transmit under law (such as copyright, trade secrets or securities) or due to your personal contractual or fiduciary relationships.
- Our social media channels may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy.
- Our social media channels is also not to be used to report phishing or criminal activity. Suspicious emails should be forwarded to social@wellbyfinancial.com. If you would like to make a report, please call (800) 940-0708 and a representative can assist you.
- Wellby reserves the right to ban any user from our page without prior written notice or consent for violations of community policies. Any comment(s) posted or tweets that we deem to be criminal in nature, or instigates or implies violence toward oneself or another may be reported to the proper authorities.
Comment and Posting Policy
We expect conversations to follow the rules of polite discourse and we ask that participants treat each other and our team members with respect. We may delete comments, posts, or tweets that we deem to be:
- Profane, obscene, inappropriate, disruptive or unrelated.
- Indecent, sexually explicit or pornographic material of any kind—including masked profanity where symbols, initials, intentional misspellings or other characters are used to suggest profane language.
- Threats; personal attacks; gaslighting, abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- False, inaccurate, libelous or otherwise misleading in any way.
- Spam, or containing or linking to any kind of virus, malware, spyware, or similar program that could cause harm to a user's computer.
For the benefit of healthy discussion, we ask that comments remain on topic. This means that comments should relate to the topic that is being discussed within that post or tweet. While we welcome reasonable critiques, we may delete negative comments about Wellby and/or our competitors that aren't relevant and don't add to the overall experience.
We may delete comments that we deem to be off-topic, including solicitations. In addition, we may remove identical posts by the same user or multiple users (a group of people sending identical messages or one person submitting under different aliases). In the case of identical posts, we will leave the first submission and delete the duplicates.
Media Inquiries
If you are a member of the media, please visit the Wellby newsroom for more information and press contacts.
Copyright and Intellectual Property Policies
Please note the following copyright and intellectual property policies:
- Infringement on any party's copyright, patent, trademark, trade secret, intellectual property, or other proprietary rights, or right of publicity or privacy is strictly prohibited and is your sole responsibility.
- By submitting any content to our social media channels, you warrant and represent that you are the copyright owner of the content or that the copyright owner of the content has granted you permission to use such content consistent with the manner and purpose of your use.
- Using our social media channels to distribute unauthorized copies of copyrighted material, including photos, artwork, text, recordings, designs, computer programs or derivative works of such programs is strictly prohibited and subject to removal.
- Please note that by posting comments, posts, tagged photos, videos, idea, or any other content on our social media channels, you are granting Wellby nonexclusive, worldwide rights to republish, redistribute or otherwise use this content in perpetuity in any way we see fit. This includes, but is not limited to, marketing and advertising materials.
Please review our Social Media Terms of Use for additional information.
Links to Third-party Sites
We may occasionally post or tweet links to third-party sites when we think you'll find the information helpful. However, please note that this does not in any way constitute an official endorsement of the site or company. Wellby is a large credit union with many advertising relationships. We will do our best to identify and disclose any relationships that Wellby may have with a site or company.
Paid Sponsors and Sponsorships
Some linked third-party sites may contain content provided by paid sponsors of Wellby, and such sponsors may disclose that relationship on their sites. Additionally, those paid sponsors' posts or tweets should contain the term "Paid Sponsor," indicating the paid nature of the relationship.
Privacy and Security Policies for Social Media Channels
With respect to content collected through our social media channels, Wellby follows Facebook's privacy policy, which can be accessed here. Please note that when visiting any official Wellby social media channels, when applicable, you are also subject to the terms and conditions of Wellby's privacy policy and general terms of use, as well as Facebook's terms of service and privacy policy. To read Facebook's Terms of Service, please click here. To protect your privacy and the privacy of others, please do not include personally identifiable information such as Social Security numbers, account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment, post, or tweet, it may be deleted.
Twitter.com is hosted by Twitter and is governed by Twitter's separate website policies, including its privacy policy and terms of service. These policies apply to your use of Twitter. In addition, please note that when visiting any official Wellby’s company Twitter pages, you are also subject to the Terms and Conditions of Wellby's privacy policy and general terms of use.
To protect your privacy and the privacy of others, please do not include personally identifiable information, such as Social Security numbers, financial account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment or tweet, it may be deleted.
YouTube
With respect to content collected through our YouTube channel, Wellby follows YouTube's privacy policy, which can be accessed here. Please note that when visiting Wellby's YouTube channel, when applicable, you are also subject to the terms and conditions of Wellby's privacy policy and general terms of use, as well as YouTube’s terms of service and privacy policy. To read YouTube's terms of service, please click here.
With respect to content collected through our Instagram page, Wellby Corporation follows Instagram's privacy policy, which can be accessed here. Please note that when visiting any official Wellby Instagram page, when applicable, you are also subject to the terms and conditions of Wellby's privacy policy and general terms of use, as well as Instagram's terms of service and privacy policy. To read Instagram's Terms of Service, please click here. To protect your privacy and the privacy of others, please do not include personally identifiable information such as Social Security numbers, account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment or post, it may be deleted.
With respect to content collected through LinkedIn, Wellby follows LinkedIn's privacy policy, which can be accessed here. Please note that when visiting any Wellby company LinkedIn page, when applicable, you are also subject to the terms and conditions of Wellby's privacy policy and general terms of use, as well as LinkedIn's terms of service and privacy policy. To read LinkedIn’s Terms of Service, please click here. To protect your privacy and the privacy of others, please do not include personally identifiable information such as Social Security numbers, account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment, it may be deleted.