We’re experiencing higher-than-normal call volumes, and we appreciate your patience as we work to answer your calls as quickly as possible.

Download the New Wellby App & Enroll in Digital Banking

Be sure you have your existing member information ready to avoid enrollment issues, including your social security number, member number, and the email address and phone number associated with your JSC FCU account. Don’t attempt to enroll more than four times to avoid being locked out.

Security Center

At Wellby, protecting your personal information and money isn’t just a goal. It’s our responsibility.

We Work Hard to Keep You Safe and Secure

We use a variety of tools and services to help protect your accounts and personal information from identity theft.

  • Set up account alerts to be notified of withdraws or charges to your cards and accounts.
  • We monitor your accounts for suspicious activity or unusual spending habits.
  • A free identity theft recovery service - NXG|CARE Program - is available to all Wellby members.

Stay Protected from Security Risks

Wellby Protections

With constant account monitoring, secure messaging, and encrypted logins, your information is safe and secure.

Keep Your Information Private

Never share your account login or password with anyone, and shred documents you don't intend to keep in a secure location.

Suspect Fraudulent Activity?

Notify us right away so we can freeze your accounts and cards while we investigate the activity.

Manage Your Security
  • You can manage your account access and update your login passwords as often as you like to keep your information secure.

Select Your Privacy Options
  • You can determine how we communicate and share information with you, so you can be confident in knowing your conversations with a Wellby team member are secure.

Customize Your Security Alerts
  • Through the online banking portal, you can determine what type of account and security alerts you want to receive and how you want to receive them.

Privacy Policy

Our online privacy policy explains how we collect, share, use, and protect your confidential information when you visit or use a Wellby service like our website or digital banking services.

Reporting a Fraudulent Charge

A fraudulent charge is a transaction you did not initiate. These can be reported by submitting the Fraudulent Charge form to initiate freezes on your accounts.

NXG | CARE Program

All Wellby members receive the NXG | CARE Program with their membership. This service helps recover your identity if you’re ever the victim of identity theft.

Are You Ready to Become a Member?

We work hard to protect your personal information and financial well-being. That’s why the communities in and around Houston have been trusting Wellby with their money since 1961. Take advantage of our security tools and programs by applying to become a member online today!

Security Center FAQ

Learn about the sercurity services and programs offered by Wellby.

Learn More

Common Questions

What is the NXG | Care Program?
How can I protect my personal & financial information?
Can I report potentially fraudulent charges to my accounts, debit, or credit cards?