Fraud & Scam Protection
Your security is our top priority. Learn how to avoid scams and protect your financial information.
Learn the Red Flags Associated with Scams and Fraud
Knowing how to recognize potential scams and fraudulent activity is your first line of defense.
- Scams commonly target potential victims through fake emails, text messages, phone calls, or letters.
- Scammers will pose as legitimate businesses or organizations to commit their crimes.
- Monitoring your accounts and transactions regularly can help you catch and prevent fraud early.
Know Fraud When You See It
Fraud can happen to anyone at any time. That's why it's so important to stay vigilant and protect yourself against identity theft and fraud by monitoring your financial and personal information and acting quickly if you become a victim.
- Regularly monitor your accounts' activity and transactions.
- Protect your personal and financial information by never sharing account details, passwords, or personal information like social security numbers.
- Notify a Wellby team member right away if you believe your information has been compromised.
Monitor Your Accounts
Keeping track of your account activity can be the first step to preventing fraud and minimizing damages. Recognizing fraudulent charges and reporting them immediately can help keep your money safe and your identity secure.
- Utilize mobile and online banking to monitor your accounts. We recommend checking your accounts' charges, deposits, and withdrawals weekly, if not daily.
- Keep your account information secure and protected. Change passwords frequently and create strong passwords, being mindful not to use repetitive passwords.
- Create automatic alerts for your accounts so you can be notified immediately when a new transaction occurs.
- Keep your devices updated with the newest software versions. Many updates for devices include security updates to combat trends in the Tech industry or to patch gaps.
Recognize Identity Theft Red Flags
Identity Theft (ID Theft) can occur when someone gains access to your personal information, including your name, social security number, and date of birth.
This information is then used to commit fraudulent acts, such as opening a new line of credit in your name or removing funds from your accounts.
Here are a few warning signs of ID theft so you can be on the lookout and act immediately if you believe you’re a victim of ID theft.
- Unauthorized activity on your account or if new accounts are opened in your name.
- The email associated with your account is changed without your request, or bills and bank statements are no longer mailed to your address.
- You receive unexpected letters or phone calls from debt collectors about loans or debt that you did not open.
- You are unexpectedly denied credit, or new credit lines appear on your credit report.
Reporting a Fraudulent Charge
A fraudulent charge is a transaction you did not initiate.
If you suspect fraudulent activity on your debit or credit card, you should take the following actions:
- Deactivate your card by signing in to online banking or our mobile app. Go to Accounts > [Account Name] > Manage Cards. Or, select the account tile on the dashboard, and select Manage Cards.
- Contact us immediately at (281) 488-7070 or (800) 940-0780 to cancel your card. You can also visit one of our branches.
If it's after hours and you are not able to deactivate your card using online banking or our mobile app, please call (866) 692-9364 to place an immediate freeze on your card. Contact us the following business day to cancel your card.
After taking the above steps, you must complete and submit the Wellby Credit and Debit Card Fraud Form.
Fraud & Scam FAQs
While fraud is prevalent, being proactive is your best defense.