We’re experiencing higher-than-normal call volumes, and we appreciate your patience as we work to answer your calls as quickly as possible.

Download the New Wellby App & Enroll in Digital Banking

Be sure you have your existing member information ready to avoid enrollment issues, including your social security number, member number, and the email address and phone number associated with your JSC FCU account. Don’t attempt to enroll more than four times to avoid being locked out.

ID Theft Recovery

As a Wellby member, you and your qualifying family members have access to Identity Theft Recovery Services.

Identity Recovery Services

Available for all types of identity theft, big or small.

  • Our end-to-end solution helps you plan for and recover from identity theft.
  • Available to all those on your account and extends up to three generations.
  • A dedicated Privacy Advocate will assist you every step of the way.

ID Theft Recovery Benefits

Know Where to Start

Discuss your situation with a Privacy Advocate by calling 855-966-3241 to speak to a Privacy Advocate who's on your side.

An Advocate You Can Trust

Your Privacy Advocate is standing by, ready to perform research and remediation on your behalf.*

Financial and Non-Financial Coverage

Your ID Theft recovery service through Wellby covers both financial and non-financial identity theft.

Know How You've Been Affected

Your Advocate will conduct research to determine the full extent of the situation.
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Prevent Further Damage

You’ll receive instructions to place fraud alerts and credit freezes with the three major credit bureaus

Dispute Assistance

Your Advocate will write letters and make calls on your behalf to dispute fraudulent information.

Resolution Assistance

Advocates will coordinate with third parties to resolve any fraudulent incidents.

Take Action

Case files will be created and maintained on your behalf to assist law enforcement with prosecution, if applicable.

Status Recovery

Requests for the removal of fraudulent records will be submitted to help restore your identity to pre-theft status.

Have You Been a Victim of Identity Theft?

Wellby, and our partners at NXG, are here to help our members assess and recover from any form of identity theft. You deserve to have someone on your side, and we want to make the process as easy as possible to help you get your identity back as soon as possible.

ID Theft Recovery FAQs

Here are a few of the top questions you may have when dealing with identity theft.

Learn More

Common Questions

As a Wellby member, do I have access to the ID theft recovery service?
Does Wellby offer ID theft protection programs or services?
What can I do to help prevent identity theft?