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Co-browsing is a feature that enables a Wellby member service representative to view your screen in real time, allowing them to provide direct assistance as you navigate our website. With your permission, this hands-on support helps agents quickly identify any issues you may have and guide you efficiently.

Co-browsing elevates your experience by offering real-time, personalized support. This feature allows you and a Wellby member service representative to navigate our website together, reducing miscommunication and enabling faster solutions.

When you enable the Co-browsing feature, a Wellby member service representative can only see what you are viewing on our website. Any other screens or applications you have open remain private and will not be visible to our team. If you need to share information from outside our website, please refer to our Screensharing FAQs below.

Yes, Co-browsing is more restricted than screensharing. It limits a Wellby member service representative's view to the specific page on our website that you’re currently visiting. It provides a more secure and focused way for our team to support you while maintaining your privacy.

Most desktop, laptop, and mobile devices are compatible with Co-browsing. For optimal performance, we recommend using an up-to-date browser. If you're unsure about your device compatibility, just ask!

Direct Deposit Connection and Customization allows members to update the destination of their direct deposit to Wellby Financial quickly and securely by logging in to the Wellby Mobile App or online banking.

You can connect your payroll accounts in a couple of minutes anytime, anywhere. Switch your paycheck from the comfort of your home by logging in to the Wellby Mobile App or online banking.

1. Log into your online banking account with your username and password.
2. From your dashboard, click "Set up direct deposit." which will bring you to the Atomic home page.
3. Select "connect an account" and choose which account you would like your paychecks deposited into.
4. Find your employer in the existing list or search for their name in the search box.
5. Sign in to your employment account with your employee user ID and password.
6. Click "Change" to customize the amount of each paycheck you'd like deposited.
7. After a few moments, the system will process your request. Then you're all set!

You can also view our direct deposit setup tutorial video to follow along while completing this process.

Yes, you can choose between a fixed amount or a percentage when setting up new paycheck distributions.

At Wellby, protecting your personal information and funds are our top priorities. The process of setting up and switching direct deposit is secure and verified in real-time.

Live Chat is a feature on our website that lets you connect with a real Wellby member service representative offering the same level of support you would receive over the phone.

No. Live Chat is only available Monday through Friday from 8:00 a.m. to 6:00 p.m. CDT, and Saturdays from 8:30 a.m. to 2:30 p.m. CDT.

Response times may vary based on chat volume, but we strive to provide quick, efficient service to all members.

You can qualify for membership at Wellby Financial through one of the following ways:

• Live or work in the City of Houston or any city within Galveston County.
• Be an immediate family member of an existing Wellby Financial member.
• Work for a company or organization that partners with Wellby Financial.
• Join the American Consumer Council (ACC), a non-profit dedicated to consumer education and financial literacy.

If you don't meet other eligibility criteria, you can still join Wellby Financial by becoming a member of the American Consumer Council (ACC). Wellby Financial will enroll you in ACC at no cost to you, qualifying you for credit union membership.

Joining the American Consumer Council (ACC) to establish your membership at Wellby Financial is free and places you under no financial commitments. While you'll receive information about your ACC membership, Wellby Financial covers any costs of joining ACC for you.

You can find out more information about the American Consumer Council (ACC) by visiting their website at americanconsumercouncil.org.

Save the Change is an easy way to grow your savings or give back to our community with qualifying debit card purchases. Each eligible transaction is rounded up to the nearest whole U.S. dollar, and the rounded-up amount is automatically transferred to your designated savings account or donated to Bay Area Habitat for Humanity. Learn more about Bay Area Habitat for Humanity here.

Online Banking
To enroll using a desktop, log in to the Online Banking portal. On your dashboard, navigate to and select your checking account with an active debit card, then click the "Save the Change" tile near the top right to get started.

Wellby Mobile App
To enroll on your mobile device, log in to the Wellby Mobile App. On your dashboard, navigate to and select your checking account with an active debit card, then click "Save the Change" to get started.

Not registered for Wellby Digital Banking? Enroll now.

Yes. You can enroll in person at your local Wellby branch or over the phone by calling us at (281) 488-7070.

You may only select your Wellby Primary Savings account to deposit the rounded-up amount.

No. At this time, you may only select either your Wellby Primary Savings account or Bay Area Habitat for Humanity for your round-up contributions.

Yes, you can enroll all active debit cards linked to any active Wellby checking accounts in Save the Change. However, all round-up contributions will be directed to the same designated account.

No. Save the Change will only round up your transactions if there are sufficient funds in your account. Round-ups will not occur if they would cause an overdraft.

Yes! Donations to Bay Area Habitat for Humanity are tax-deductible. At the end of the year, you can request a statement reflecting your contributions for tax purposes from Bay Area Habitat for Humanity. You can contact them via email at info@bahfh.org or by calling (281) 337-3590.

You can unenroll at any time through online or mobile banking by navigating to "Account Services" and selecting "Save the Change." Alternatively, you can unenroll in person at your local Wellby branch or over the phone by calling us at (281) 488-7070.

Screensharing allows you to share your computer screen with a Wellby member service representative. This feature offers several advantages, including the ability to easily share important documents without the need for email or file uploads, and it helps us verify any messages you believe you've received from us.

Screensharing enhances your experience by providing secure access to relevant content on your screen, even if it’s outside of our website. This feature allows a Wellby member service representative to assist you more effectively, facilitating personalized support tailored to your needs. By seeing exactly what you see, our team can better address your questions and concerns.

Screensharing is currently only supported on PC desktops.

The Wellby Virtual Assistant offers quick answers both online and over the phone. Simply click the “Ask us a question!” button on our website or call us at (281) 488-7070. Available 24/7, our Wellby Virtual Assistant provides support through chat and voice, answering frequently asked questions, helping you navigate the website, and connecting you to a Wellby member service representative for more personalized support.

The Wellby Virtual Assistant helps with a wide range of questions, from payments and online banking to loan products and branch locations. It provides quick answers, guides you to online resources, and can connect you to a Wellby member service representative during business hours for more complex questions.

The Wellby Virtual Assistant is integrated with our website and phone system, which both comply with industry-leading security standards. You can trust that your interactions with the Wellby Virtual Assistant are secure and fully aligned with our commitment to safeguarding your information.

If the Wellby Virtual Assistant can’t fully answer your question, no problem—you can easily connect with a Wellby member service representative during business hours. If you reach out after hours, the virtual assistant will direct you to helpful resources and provide our business hours for follow-up assistance.

When you call us at (281) 488-7070, the Wellby Virtual Assistant will greet you. Simply ask your question or explain what you need help with, and the Wellby Virtual Assistant will either provide an answer, ask for more details, or connect you with a Wellby member service representative. To avoid longer wait times, be sure to provide specific information so the assistant can direct you to the right team member.

Currently, the Wellby Virtual Assistant only supports English. However, we are working on adding support for additional languages in the future.