We’re experiencing higher-than-normal call volumes, and we appreciate your patience as we work to answer your calls as quickly as possible.

Download the New Wellby App & Enroll in Digital Banking

Be sure you have your existing member information ready to avoid enrollment issues, including your social security number, member number, and the email address and phone number associated with your JSC FCU account. Don’t attempt to enroll more than four times to avoid being locked out.

Ask Us

Our members’ needs are at the center of everything we do. That’s why we work hard to continuously build a better experience with every interaction. At the heart of our new brand and digital transformation is our commitment to creating and delivering exceptional service. These upcoming changes are exciting, and we hope you’ll explore and use the added features and functionality around every corner. 

We’re here to serve you and ensure you have all the resources you need throughout the transition and beyond. Explore our FAQ section to learn more about what you can expect. 

Spending Account FAQs

Explore our new checking accounts, designed to fit your financial goals, while offering you a better banking experience.
Your current checking account(s) will transition to a new checking product effective October 11, 2021. You can view details for the new Wellby Spending accounts by clicking the link below.
You’ll find answers to common questions, including:

  • What are the features and benefits of the Wellby Spending, Wellby Secure Spending, and Wellby Spending Plus accounts?
  • What type of account will I be converted to once Wellby launches?
  • Are there options to waive the fee associated with the Wellby Secure Spending and Wellby Spending Plus accounts?

Compare Wellby Spending Accounts

Quicken, Quickbooks & Mint FAQs

We’re upgrading our online and mobile banking system on October 11, 2021. If you are a Quicken or QuickBooks user, this upgrade will require that you make changes to your Quicken or QuickBooks software, so please take action to ensure a smooth transition. Instructions are available below.

Quicken, QuickBooks & Mint Updates

Rebrand FAQs

What will the new name be?
Why is JSC Federal Credit Union changing their name to Wellby?
Is Wellby still considered a Federal Credit Union?
How can I stay up to date on the rebrand and systems upgrades?
How will the rebrand and technology upgrade impact me?

Technology Upgrade FAQs

When will the technology upgrade occur?
Why did you select these dates to do the upgrade?
Why is JSC FCU converting to new technologies?
Is my personal and financial information secure?
Will JSC FCU be closed during the upgrade?
What banking services will be affected by the technology upgrade?
What banking services can I continue using during the upgrade weekend?
What is changing with the technology upgrade?

Online Mobile & Phone Banking FAQs

Will JSC FCU launch a new mobile app?
Will online banking look different once upgraded? How will it change?
Will my username or password for online and mobile banking change with the upgrade?
When I log into online or mobile banking after the upgrade, will I see the same accounts as I do today?
Will I be able to customize the accounts I see on my main dashboard in online and mobile banking after the upgrade?
Regarding bill pay, will my payees, history, and scheduled bill payments carry over to the new online and mobile banking app?
Will I need to re-enroll in eStatements after the upgrade?
Will my notifications and eBills (electronic billing statements for an eBill capable payee, such as a credit card company) carry over to the new bill pay service?
Will my statements look different in online and mobile banking after the upgrade?
Will applying for a loan or new account be different after the upgrade?
Will I continue to make payments to my loans in online and mobile banking the same way as before the upgrade?
Will online bill pay change with the upgrade?
Will scheduled/recurring transfers between my accounts continue to work after the upgrade?
Will I continue to make mobile check deposits (Express Deposit) in online and mobile banking the same way as before the upgrade?
Will I still be able to order checks in online and mobile banking after the upgrade?
Will I still be able to send secure messages to JSC FCU through online and mobile banking after the upgrade?
Will voice banking be upgraded during this process?

Member Service FAQs

Will my member number change? 
Will my current debit and credit cards still work?
Will my debit cards work over the upgrade weekend, October 8 – 10, 2021?
Will my credit card work over the upgrade weekend, October 8 – 10, 2021?
Will the dividends paid on my account be affected by the technology upgrade?
Will JSC FCU's routing number be the same after these upgrades?
Will my savings and/or checking account number change?
Will my debit or credit card number change?
Will my checks still work?
Do I have to update my direct deposit?
What will happen to auto payments that I have set up in the Online Bill Pay system?
What will happen to auto payments that I have set up with a merchant directly through their system and it has processed through our systems prior to October 8, 2021?
What will happen to auto payments that I set up with any new merchants after October 11, 2021?
Was JSC Federal Credit Union bought by another company?

Solution Center FAQs

Will the hours of operation change for my solution center?
Will solution centers be closed during the technology upgrade?
Will you be expanding to new areas/locations?
Will existing solution centers be updated or remodeled?