Wellby

Our Pasadena North solution center is Drive Thru only – the building is temporarily closed.
For solution center needs, please visit our Park Place location or find locations near you by visiting our Location Center.

Ask Us

Our members’ needs are at the center of everything we do. That’s why we work hard to continuously build a better experience with every interaction. At the heart of the Wellby brand is our commitment to creating and delivering exceptional service. We’re here to serve you and ensure you have all the resources and answers you need.

Annual Meeting Q&A

Account Maintenance

Does the digital banking system require that I make updates in my Quicken, Quickbooks, or Mint software?
What is Wellby’s routing number?
How do I set up direct deposit?
How do I send a wire transfer?
What are the incoming wire instructions for Wellby?

Online and Mobile Banking

Is the Wellby Mobile App free?
What services are available while banking online?
Can I log into my online banking from any device?
Is the Wellby Mobile App available on Android and Apple devices?
Can I receive alerts on my accounts and loans with the Wellby Mobile App?
Do I need to update my username or password for Wellby's online and mobile banking services?
Can I customize the accounts I see on my main dashboard in online and mobile banking?
Did my notifications and eBills (electronic billing statements for an eBill capable payee, such as a credit card company) carry over to the new bill pay service?
Can I make payments to my loans via online and mobile banking?
Can I schedule single and recurring transfers between my accounts?
Can I make mobile check deposits in online and mobile banking?
Can I order checks via online and mobile banking?
Can I send secure messages to Wellby via online and mobile banking?

Telebanking

Does Wellby offer telebanking or voice banking?
What information and services are available using the telebanking service?
Are there any fees to use the Wellby telebanking service?
Can I make a loan payment using the telebanking service?
Can I request a stop payment using the telebanking service?

Savings Accounts

How do I apply for a new savings account?
Are there any monthly service fees for a savings account?
Is there an initial deposit requirement to open a Wellby Savings account?
Are there any monthly service fees for a Wellby Savings Plus account?
Is there an initial deposit requirement to open a Wellby Savings Plus account?
Are there any monthly service fees for a Wellby youth savings accounts?
Is there an initial deposit requirement to open a Wellby youth savings accounts?
How do I apply for a Wellby IRA savings account?
Does Wellby offer Traditional, Roth, and Coverdell IRA account options?
How can I contribute to my Wellby IRA account?
Where can I find more information about IRAs?

Certificates

What certificate term lengths are currently available?
When are certificate dividends paid to members?
When are certificate dividend checks mailed to members?

Checking Accounts

How do I apply for a Wellby spending account?
Are there any monthly service fees for a Wellby spending account?
Does the Wellby Spending account have any fees?
Can I manage my Wellby spending account online?
Do I need to enroll to take advantage of the identity theft recovery services?
Does the Wellby Secure Spending account have any fees?
How do I activate the enhanced identity theft monitoring services that are included with my Wellby Secure Spending or Wellby Spending Plus account?
Does the Wellby Spending Plus account have any fees?
Do Wellby youth checking accounts include account monitoring?
Can I manage my Wellby youth checking account online?

Overdraft Services

What are overdraft services?
What transactions are covered by Wellby’s overdraft services?
What is Overdraft Ease™?
What is Overdraft Protection?
What is Overdraft Steward?
Which Wellby spending accounts offer the most overdraft protection options?
How do I opt-in to overdraft services?

Debit Cards

Do I receive a debit card when I open a Wellby spending account?
Can I use my debit card to access ATMs?
How long will it take to receive my debit card?
How do I report potentially fraudulent charges to my accounts, debit, or credit cards?

Loans and Mortgages

How do I apply for a vehicle loan?
How much can I borrow on a vehicle loan?
How many months can I finance a vehicle loan?
How do I know if my vehicle loan is approved?
Can I apply for a vehicle loan if I haven’t found the vehicle I want to purchase yet?
How many months can I finance a car loan?
How many months can I finance a motorcycle loan?
How many months can I finance an RV loan?
How many months can I finance a boat loan?
How many months can I finance an ATV loan?
How do I apply for a personal loan?
How long is a loan pre-approval good for?
Do I need to complete more than one application to apply for multiple personal loans?
Can I consolidate debt from multiple credit cards or loans?
Will consolidating my debt lower my monthly payments?
Is there a prepayment penalty on a Wellby personal loan?
Can I finance dental expenses with a Wellby medical loan?
What expenses can a Wellby relocation assistance loan cover?
What is the difference between a secured and unsecured loan?
How much can I borrow with a secured loan from Wellby?
How do I apply for a mortgage?
What is private mortgage insurance (PMI)?
Am I able to lower my mortgage interest rate?
Will my interest rate ever change with a fixed-rate mortgage?
What is an adjustable-rate mortgage (ARM)?
Will my interest rate ever change with an adjustable-rate mortgage?
How do I know if my mortgage is approved?
Will refinancing my mortgage lower my monthly payments?
Can I get a fixed rate or adjustable-rate loan for my investment property?
How do I apply for a home equity loan?
How much can I borrow for a Wellby home equity loan?
Does a Wellby home equity loan come with a fixed or adjustable rate?

Wellby Branding

Why did JSC Federal Credit Union change their name to Wellby?
Is Wellby a Federal Credit Union?

Member Service

Did my member number change? 
What is Wellby's routing number?
Did my savings and/or checking account number change?
Did my debit or credit card number change?
I still have old JSC FCU checks, can these still be used?
Do I have to update my direct deposit?
Will Wellby be expanding to new areas/locations?
Will existing solution centers be updated or remodeled?

Annual Meeting

Why was the March paper statement delayed?
Why did you outsource mortgage servicing? How will you hold Dovenmuehle Mortgage, Inc. (DMI) accountable for recent issues and prevent additional issues in the future?